Privacy Policy

General Privacy Policy: 

Under the Personal Information and Electronic Documents Act (PIEDA), Canadian Law requests us to disclose how we obtain consent when they collect, use or disclose customer personal information. This privacy policy is intended to inform you of the policies regarding the collection, use and disclosure of Personal Information received from users of the Site and clients of Fitness Redefined. 

The protection of your privacy and personal information is of the utmost importance to us. The disclosure of such information will not be done without consent or reasonable and lawful notice, except when required by law. 

By using this site and its integrations you agree to the collection and use of your personal information in accordance with this policy.

Information Collection

While using our site and its integrations you may be asked to provide certain personally identifiable information that can be used to contact or identify you. Information can be collected through site use, the site’s “contact us” form and the use of acuity scheduling. 

Personal Information collected may include: 

  • Contact information: name, email and/or phone number

  • Health information: medical history, treatment history, family history, subjective complaints, objective findings, treatment plans, coaching plans, and exercise, nutrition and lifestyle habits.

  • Financial information: name, address, credit card or debit card information

Please note that you have the right to request the correction or amendment of your health information, and you can do so by contacting us directly.  

Like many site operators, information that your browser sends whenever you visit the site is collected (ie. log data). This information may include your IP address, browser type, the site pages you visit and the date and time of your visit to our site. When accessing our site via a mobile device information such as device usage, location and browsing history may be collected.

Storage and Protection of Information

While the security of your information is important to us and we will strive to use commercially acceptable means to protect this information, we cannot guarantee its absolute security as no method of transmission over the internet or electronic storage is 100% secure. Security measures for Personal Information, both electronic and physical, includes double authentication (electronic), locked file storage (physical), and access to business accounts limited to a single desktop.

For active clients Personal Information may be stored within Acuity Scheduling and Google Workspace functions (such as google drive). Client files will be maintained for 10 years after the last date of service. In the case of a minor Personal Information will be stored for 10 years OR 2 years after the last date of service (whichever is longer). 

Should you require more information on how your information is stored, please reach out to Fitness Redefined directly. 

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that you agree to under the Canadian Anti-Spam Legislation (CASL). 

Changes to this Privacy Policy

This privacy policy is effective immediately and will remain in effect. Should provisions to this policy be made in the future, those provisions will take effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website. Your continued use of services after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified Privacy Policy.

If you have any questions about this Privacy Policy please contact us.